Vol 11, No 1, 2012 pp. 67-76
UDC 159.944.4+159.923]-057.2/.3
OCCUPATIONAL STRESS AND ASSERTIVENESS IN ADMINISTRATIVE AND PRODUCTION WORKERS
Zoran Stojanović, Miodrag Milenović, Zorica Marković
University of Niš, Faculty of Philosophy
E-mail: olla717@open.telekom.rs
Occupational stress is the most common and most important type of stress people are exposed to in modern society. The nature of the working process itself is transformed almost on a daily basis, which affects the physiological condition of nearly all workers. This is why it is becoming increasingly important to investigate the relationship dynamics between man's capacity to overcome stress, including the occupational kind, on the one hand, and the capacity to possess optimal communication skills, such as assertiveness, on the other. This relationship is particularly at risk in work organizations in transitional social systems, like the Serbian one over the past ten years.
The basic goal of this research was to determine the existence and the differences in the proneness to stress, the level of occupational stress and assertiveness between administrative workers and production workers employed in the Factory of Copper Pipes in Majdanpek. The group of administrative workers consisted of 50 workers and it was compared with the same number of workers employed in the production process, bearing in mind the differences in gender, and the length of employment.
The results confirmed the expectation that there would be differences between these two groups of employees on the basis of the examined variables, as well as that work experience represents a statistically significant factor in professional stress.
Key words: proneness to stress, occupational stress, assertiveness, administrative and production workers.
PROFESIONALNI STRES I ASERTIVNOST KOD ADMINISTRATIVNIH I PROIZVODNIH RADNIKA
Profesionalni stres je jedan od najučestalijih i najznačajnijih stresova kojima su ljudi izloženi u savremenom društvu. Priroda samog radnog procesa doživljava gotovo svakodnevne promene, koje bitno utiču na psihofiziološka stanja uposlenih u skoro svim profesijama. Iz tih razloga javlja se sve češća potreba istraživanja dinamike odnosa između čovekovih kapaciteta za prevladavanje stresa, uključujući i profesionalni, sa jedne strane, i poznavanja optimalnih veština u komunikaciji, kao što je asertivnost, sa druge. Posebno je taj odnos osetljiv u radnim organizacijama društvenih sistema u tranziciji, kakvo je i srpsko u poslednjih desetak godina
Osnovni cilj ovog istraživanja bio je da se utvrdi da li postoje i kakve su razlike u sklonosti ka stresu, nivou profesionalnog stresa i asertivnosti između administrativnih i proizvodnih radnika Fabrike bakarnih cevi u Majdanpeku. Grupu radnika administracije, kojih je bilo 50, upoređivali smo sa istim brojem radnika u proizvodnom delu fabrike, imajući u vidu i razliku u polu, kao i dužinu radnog staža.
Rezultati su potvrdili očekivanja da postoje razlike između ovih grupa radnika po pitanju istraživanih varijabli kao i da radno iskustvo predstavlja statistički značajan faktor profesionalnog stresa.
Ključne reči: sklonost ka stresu, profesionalni stres, asertivnost, administrativni i proizvodni radnici
