Vol. 10, No 1, 2013 pp. 65 - 76
UDC 35:004(497.16)
ANALYSIS OF EGOVERNMENT SERVICES AS A TOOL FOR MEASURING THE DIGITAL DEVELOPMENT OF MONTENEGRO
Tamara Djurickovic
Faculty of Economics, University of Montenegro
tamara.djurickovic@ef.ac.me
Strong need for the application of information and communication technologies in everyday work has resulted in helping the public administration to face many challenges. Difference in degree of development between societies, social groups or individuals is in direct proportion with the difference in the degree of utilization and application of information and communication technologies. Only information societies in which knowledge and timely, comprehensive and accurate information are basic management resources can ensure the progress and future of its citizens.
Increasing the efficiency and transparency of the public sector through the use of information and communication technologies is changing the way public administration functions and is causing changes in terms of the skills that both an employee in public administration as well as citizens who want to take advantage of the ICT supported services need to possess. Organizational changes necessary for the efficient functioning of public administration in the information society must be analyzed in detail, and in this manner implemented. In addition, the rapid development of technology and the paradigm change that comes with it, brings with it the necessary increase in socio-economic research in order to ensure the formulation of policies that will meet the needs of the information society.
The aim of this paper is to assess the state of development level of eGovernment in Montenegro, on the basis of which the degree of digital development will be determined. The analysis will start from the hypothesis that a certain well-known indicators, generally used throughout the world to assess the level of development and sophistication of eGovernment solutions, can be applied in order to create more detailed and more analytical insight into the level of development of these solutions, and, in general, the digital development in Montenegro.
Key Words: eGovernment, information-communication technologies, digital development
ANALIZA EGOVERNMENT SERVISA U FUNKCIJI MJERENJA DIGITALNOG RAZVOJA CRNE GORE
Snažna potreba za primjenom informaciono komunikacionih tehnologija u svakodnevnom radu ima za posljedicu pružanje pomoći javnoj administraciji da se suoči sa mnogim izazovima. Razlika razvijenosti društava, društvenih grupa ili pojedinaca u direktnoj je srazmjeri sa razlikom u stepenu korišćenja, odnosno primjene informaciono-komunikacionih tehnologija. Jedino informaciona društva u kojima su znanje i pravovremene, sveobuhvatne i tačne informacije osnovni upravljački resurs mogu da osiguraju progres i budućnost svojim građanima.
Povećanje efikasnosti i transparentnosti javnog sektora kroz upotrebu informaciono-komunikacionih tehnologija mijenja način funkcionisanja javne administracije i izaziva promjene u smislu vještina koje je potrebno da posjeduju kako zaposleni u javnoj upravi tako i građani koji žele da koriste prednosti ICT podržanih usluga. Organizacione promjene koje su potrebne za efikasno funkcionisanje javne administracije u informacionom društvu moraju biti analizirane veoma detaljno i na taj način i implementirane. Pored toga, brzi razvoj tehnologije i paradigma promjena koja sa tim dolazi, dovodi sa sobom i sva neophodna povećanja socio-ekonomskih istraživanja kako bi se obezbijedila formulacija politka koja će odgovoriti potrebama samog informacionog društva.
Ovaj rad ima za cilj da procijeni stanje nivoa razvijenosti elektronske javne uprave u Crnoj Gori, na bazi koje će se utvrditi i stepen digitalnog razvoja. U analizi će se poći od postavljene hipoteze da je određene poznate, i u svijetu opšte korišćene indikatore za procjenu nivoa razvijenosti i sofisticiranosti eGovernment rješenja, moguće primijeniti i time stvoriti detaljniji i analitičkiji uvid u nivo razvijenosti ovih rješenja i, uopšte, digitalnog razvoja u Crnoj Gori.
Ključne reči: eGovernment, informaciono-komunikacione tehnologije, digitalni razvoj
