Vol. 9, No 1, 2012 pp. 111 - 121
UDC 005.6:31
THE ROLE OF STATISTICAL PROCESS CONTROL FOR PROVIDING BUSINESS EXCELLENCE ACCORDING TO THE EFQM MODEL
Vinko Lepojević1, Edin Kalač2
1Faculty of Economics, University of Niš, Serbia
vinko.lepojevic@eknfak.ni.ac.rs
2DAI – USAID Agribusiness program, Novi Pazar, Serbia
In analyzing the available Serbian references in the area of management, quality management and business excellence, no research has been found on the implementation of the SPC methodology in small and medium Serbian organization. The gap was filled with the research conducted in 30 Serbian companies which where analyzed by EFQM model through 2010 and the first half of 2011. The purpose of this paper is to introduce the reader to the characteristics of SPC tool and techniques for the continuous quality improvement of products, processes and services in organizations which want to implement EFQM excellence model.
Key Words: business excellence, EFQM model, process management,
statistical process control, small and medium enterprises
ULOGA STATISTIČKE KONTROLE PROCESA U OBEZBEĐENJU POSLOVNE IZVRSNOSTI PREMA EFQM MODELU
Analizom dostupne literature u Srbiji iz oblasti menadžmenta upravljanja kvalitetom i poslovne izvrsnosti, nije pronađeno istraživanje koje se bavi implementacijom SPC metodologije u malim i srednjim preduzećima u Srbiji. Prezentovani podaci će izmeniti tu situaciju putem istraživanja koje je sprovedeno u 30 srpskih kompanija koje su evaluirane korišćenjem EFQM modela tokom 2010. godine i u prvoj polovini 2011. godine. Svrha ovog rada je da upozna čitaoca sa karakteristikama SPC alata i tehnika u svrhu konstantnog unapređenja kvaliteta proizvoda, procesa i usluga u organizacijama koje žele da primene EFQM model izvrsnosti.
Ključne reči: poslovna izvrsnost, EFQM model, upravljanje procesima, stastistička kontrola procesa, mala i srednja preduzeća
