Vol.8, No 4, 2011 pp. 433 - 445
UDC 005.96:338.48
HUMAN RESOURCES IN TOURISM AS A FACTOR OF ITS EMPLOYMENT AND COMPETITIVENESS GROWTH – COMPARATIVE ANALYSIS OF SERBIA AND SURROUNDING COUNTRIES
Vesna Janković Milić, Sonja Jovanović, Bojan Krstić
Faculty of Economics, University of Niš, Serbia
vesna.jankovic@eknfak.ni.ac.rs
Improving the quality of human resources is a key factor of the tourism competitiveness. The aim of this paper is the analysis of human resources in the tourism sector in Serbia and the surrounding countries owing to identify relevant dimensions and problems which policymakers should pay attention to in the future. Identification of human resources quality in the Serbian tourism sector will be determined based on a comparative analysis with others countries. In addition, emphasis will be placed on the analysis of the impact of human resources quality to tourism competitiveness.
Key Words: tourism, competitiveness, human resources, employment
LJUDSKI RESURSI U TURIZMU KAO FAKTOR RASTA ZAPOSLENOSTI I KONKURENTNOSTI – KOMPARATIVNA ANALIZA SRBIJE I ZEMALJA U OKRUŽENJU
Unapređenje kvaliteta ljudskih resursa je ključan faktor konkurentnosti turizma. Cilj ovog rada jeste analiza ljudskih resursa u sektoru turizma u Srbiji i zemljama u okruženju radi identifikovanja relevantnih dimenzija i problema na koje u budućem periodu kreatori politike treba da obrate pažnju. Identifikovanje stanja ljudskih resursa u turizmu u Srbiji će se utvrditi na bazi komparativne analize sa drugim zemljama. Pored toga, akcenat se stavlja na analizu uticaja kvaliteta ljudskih resursa u turizmu na njegovu konkurentnost.
Ključne reči: turizam, konkurentnost, ljudski resursi, zaposlenost
