Vol.8, No 2, 2011 pp. 221 - 233
UDC 005.6(100+497.11)
SIX SIGMA VS. TOTAL QUALITY MANAGEMENT – PRESENCE IN WORLD AND SERBIAN ECONOMY
Marija Anđelković Pešić, Vinko Lepojević, Vladimir Zlatić
University of Niš, Faculty of Economics, Serbia
marija.andjelkovic@eknfak.ni.ac.rs, vinko.lepojevic@eknfak.ni.ac.rs, vzlatic@verat.net
The Six Sigma concept represents a step forward in the evolutionary development of the approaches for providing competitive advantage based on continuous quality improvement. In that sense, this concept is the successor of Total Quality Management, and, as each new generation surpasses its predecessor, Six Sigma goes beyond Total Quality Management. After implementation of this concept many companies around the world have achieved significant results. Guided by this fact, the aim of this paper is to show the advantages of the Six Sigma concept compared to Total Quality Management. The paper presents data which show presence of the Six Sigma concept in the world economy, but at the same time data from which one can realize the "place" of the Serbian economy compared to the world economy, when it is about implementation of this concept.
Key Words: Six Sigma, Total Quality Management, customers, defects, leadership, business culture
SIX SIGMA VS UPRAVLJANJE UKUPNIM KVALITETOM – PRISUSTVO U SVETSKOJ PRIVREDI I PRIVREDI SRBIJE
Koncept Six Sigma predstavlja korak napred u evolutivnom razvoju pristupa za obezbeđenje konkurentske prednosti po osnovu kontinuiranog unapređenja kvaliteta. U tom smislu, ovaj koncept jeste naslednik Upravljanja ukupnim kvalitetom, te kao svaka nova generacija prevazilazi svoje prethodnike. Nakon implementacije ovog koncepta mnoga preduzeća širom sveta ostvarila su značajne poslovne rezultate. Polazeći od te činjenice, cilj ovog rada jeste da ukaže na prednosti koncepta Six Sigma u odnosu na Upravljanje ukupnim kvalitetom. U radu su prezentovani podaci koji pokazuju zastupljenost koncepta Six Sigma u svetskoj privredi, ali u isto vreme i podaci na osnovu kojih se može videti "mesto" privrede Srbije u odnosu na svetsku privredu, kada je reč o implementaciji ovog koncepta.
Ključne reči: Six Sigma, upravljanje ukupnim kvalitetom, potrošači, defekti, liderstvo, poslovna kultura
