Vol.7, No 3, 2010 pp. 349 - 360
UDC 005.962.11
ANALYSIS OF PROCESS DURATION AND PROCESS CAPACITY AS A BASE FOR PROCESS TIME MANAGEMENT
Marija Andjelković Pešić, Vladimir Zlatić, Bruno Bojić
Faculty of Economics, University of Niš, Serbia
Velefarm-VFB d.o.o. Beograd, Business center Užice
Foreign Trade Chamber of Bosnia and Hercegovina
marija.andjelkovic@eknfak.ni.ac.rs, vzlatic@velefarm.co.rs, brunob@komorabih.ba
Processes represent the basis for the analysis and improvement of business operations. Their efficiency influences the efficiency of an enterprise as a whole, but also customers' and other stakeholders' satisfaction. Therefore continuous improvement of business processes can be considered as managers' and employees' everyday task. In this paper the focus is on exploring some possibilities for process improvement concerning process duration and capacity. Considering the fact that on-time delivery and product availability are significant factors of an enterprise's competitiveness, process time analysis, based on analysis of process duration and capacity, represents an important source of information, especially for the operational managers.
Key Words: process management, process duration, process capacity, time management
ANALIZA TRAJANJA I KAPACITETA PROCESA KAO OSNOVA ZA UPRAVLJANJE VREMENOM REALIZACIJE PROCESA
Procesi su, u savremenim uslovima, polazna osnova za analizu i unapredjenje poslovanja preduzeća. Njihova efikasnost direktno se odražava na efikasnost poslovanja preduzeća kao celine, ali i zadovoljstvo potrošača i ostalih stakeholdera preduzeća. Značajna poboljšanja moguće je ostvariti korišćenjem informacija koje se dobijaju na osnovu analize trajanja i kapaciteta procesa. S obzirom da je pravovremena isporuka i raspoloživost proizvoda značajan faktor konkurentnosti preduzeća, analiza vremena realizacije procesa, koja počiva na analizi trajanja i kapaciteta procesa, morala bi biti značajan izvor informacija operativnim menadžerima.
Ključne reči: upravljanje procesima, trajanje procesa, kapacitet procesa, upravljanje vremenom