Vol.3, No 1, 2006 pp. 51 - 58
UDC 316.776
KNOWLEDGE SHARING BETWEEN USERS AND
INFORMATION SPECIALISTS:
ROLE OF TRUST
Slavoljub Milovanović
Faculty of Economics, University of Niš, 18000 Niš, Serbia
Information system (IS) development is a very complex process. The
process, except a technological one, has a very strong human dimension.
The essence of the human dimension is communication and knowledge
sharing between users and information specialists. Traditional ways of
communication and knowledge sharing between users and information
specialists are ineffective. The ways lack support in tacit knowledge
sharing. New ways of knowledge sharing between users and information
specialists are based on open and friendly communication that is ideal
for socialisation and tacit knowledge sharing. Trust has the main role
in socialisation and tacit knowledge sharing between users and
information specialists and this is the topic of the paper.
RASPODELA ZNANJA IZMEĐU KORISNIKA I
INFORMATIČKIH EKSPERATA:
ZNAČAJ POVERENJA
Razvoj informacionih sistema (IS) je veoma složen proces. Taj proces,
izuzev tehnološkog, ima veoma jaku ljudsku dimenziju. Značaj ljudske
dimenzije je komunikacija i podela znanja između koristika i
informatičkih eksperata. Klasični putevi komunikacije i podele znanja
između korisnika i informatičkih eksperata su neefikasni. Novi putevi
podele znanja bazirani su na otvorenoj i prijateljskoj komunikaciji
koja je idealna za podruštvljavanje i podelu znanja. Poverenje ima
glavnu ulogu u socijalizaciji i raspodeli znanja, što je i tema ovog
rada.
